Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the postal service first. If you need further assistance, contact us and we will try to resolve the issue.
For lost shipments, we usually are required to open a case with the postal system before we can proceed with a reprint. This can take up to 14 business days.
We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.
Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel.