Shipping and Production Times

Estimated turn around time for products

Our products are custom made and require 2-8 business days to create your order.

We work Monday to Friday and are closed on weekends and all Canadian holidays. All production and shipping times are in business days and do not include days that we are closed.

Expected Delivery Times

Canada

Canadian Orders ship with Canada Post Expedited with tracking and can be upgraded to UPS or XpressPost if needed.

Orders for Canadian customers normally take 2-8 business days to arrive.

Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.

United States

US orders ship with USPS first class mail or priority (depending on package size) with tracking.

Orders to US customers generally take 2-6 business days once shipped.

US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.

Orders over $800 or orders that are requested express are shipped with DHL. These orders may encounter additional import or duty fees when crossing the border which are the responsibility of the customer.

International

International orders ship with USPS and may or may not encounter additional fees when crossing borders. Please be up-to-date on your country’s import rules.

Orders under $100 will not have tracking, and orders above $100 will have tracking.

International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.

Important!

Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the postal service first. If you need further assistance, contact us and we will try to resolve the issue.

For lost shipments, we usually are required to open a case with the postal system before we can proceed with a reprint. This can take up to 14 business days.

We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.

Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel.